Terms and refund policy.
1. The agreement
By submitting a campaign or completing payment, you agree to these terms on behalf of yourself and the advertiser you represent. If you do not have authority to bind the advertiser, do not submit the campaign.
2. Beta advertising
Freebuild advertising is in beta. Inventory is limited, campaigns are reviewed manually, and delivery or reporting features may change during the beta. Advertisers get access to new formats, inventory, and campaign tools.
3. Review and approval
Every campaign is reviewed before payment and before delivery. Freebuild may approve, reject, pause, or remove a campaign at its discretion. A rejected campaign can be edited and resubmitted.
Approval is not a guarantee of delivery volume. Delivery depends on available inventory and the selected flight.
4. Payment
- Payment is requested only after creative approval.
- Nothing is served until payment is confirmed by Stripe.
- Prices are in USD and exclude applicable taxes unless stated otherwise.
- You are responsible for any taxes, duties, or assessments on your purchase.
5. Impressions and delivery
One impression means one sponsor panel shown during one agent run. It is not an app launch, a page refresh, or each prompt within a single run. A long run is one impression with longer visible time.
Delivery is paced across the purchased flight. Campaigns may share the sponsor rotation. Freebuild may adjust pacing, temporarily pause a campaign, or move its start date to protect delivery quality or comply with policy.
6. Flights and underdelivery
Each package has a purchased impression count and a flight window. If a campaign is materially underdelivered before the flight ends, Freebuild may extend the flight by up to 30 days at no additional charge.
If delivery cannot be completed after that extension, the unused portion may be credited or refunded at Freebuild’s discretion. Cash refunds are not provided for campaigns that were delivered as approved.
7. Refunds and cancellation
- If a campaign is rejected before payment, no charge is made.
- If you cancel before the flight starts, contact us for a full refund of the unused campaign.
- After the flight starts, payments are generally non-refundable; underdelivery is handled through a flight extension or credit.
- If Freebuild cannot deliver a paid campaign for reasons within its control, the undelivered portion may be refunded.
- Refunds are issued through Stripe to the original payment method.
8. Creative rules
You must have rights to all text, images, trademarks, and links in your campaign. Campaigns may not contain:
- malware, phishing, deceptive downloads, or misleading destinations
- illegal products or services
- adult sexual content, gambling, or dating content without prior written approval
- hate, harassment, or discriminatory content
- content that infringes another party’s rights
- content that impersonates Freebuild or another advertiser
Freebuild may remove any campaign that violates these rules or creates legal, security, or reputational risk.
9. License to display
You grant Freebuild a non-exclusive license to display, copy, resize, and store your campaign creative for the purpose of reviewing and delivering the campaign. This license ends when the campaign and its records are removed, except for backups and legal records.
10. Measurement
Advertiser reporting may include delivered impressions, clicks, CTR, and median visible time. Impressions are counted when the sponsor panel is shown for an agent run. Freebuild may correct counts affected by fraud, abuse, retries, or technical errors.
11. Privacy
The terminal reports campaign exposure and clicks using random session and install identifiers. Prompts and code are not sent to advertisers. See the privacy policy for more information.
12. Changes
Freebuild may update these terms. The version in effect when you submit or pay applies to that campaign. Material changes will be reflected by the “last updated” date above.
13. Contact
Questions about a campaign, invoice, refund, or these terms: contact Freebuild.